HOW DO YOU CHARGE FOR THE MOVE?
We charge by the hour. The rate of the move varies based on the month and date of the move, number of men the job requires, and the number of trucks to best suit the move.
CAN I HELP THE MOVERS THROUGHOUT THE MOVE?
For liability purposes it is best to let the movers handle the moving process. However, you can always help by being as best prepared as possible before the movers arrive at your home.
DO I NEED TO BE PRESENT WHILE THE MOVERS ARE WORKING?
Yes. You or someone you trust must be present throughout the entire move process.
WHAT IF I NEED TO CANCEL OR RESCHEDULE MY MOVE?
No worries. We understand things happen, your deposit is fully refundable up to 2 days before your move for any reason. Rescheduling is free as long as you give us a 36hr notice and fits our schedule.
HOW FAR IN ADVANCE SHOULD I BOOK MY MOVE?
At least 21 days out (or more, if you can), especially during the warm season, and/or if you are planning to move at the end of the month. Note that we will book moves with short notice, as long as we have availability.
HOW DO I PAY FOR MY MOVE?
We accept cash, all major debt and credit cards. We do not accept money orders, personal check, cashier checks, etc.
WHAT ITEMS SHOULD I MOVE MYSELF?
Flammable items (paint, paint thinner, nail polish remover, propane tanks, etc.), firearms, important papers, medicines, money, coin collections, jewellery, and similar items. We are not responsible for items like these (as it will state on the Bill of Lading).
SHOULD I CLEAN MY WALKWAY/STAIRS OF SNOW/ICE FOR THE MOVERS, OR WILL THEY DO THIS?
Yes, the customer is expected to have walkways clear of all obstructions before we arrive to ensure safety for all concerned – and to save time and money on your move. If you can’t do this, contact your movers office to let us know ahead of time, so we can prepare for your move accordingly.
WILL THE MOVERS DISASSEMBLE/REASSEMBLE MY LARGER FURNITURE?
Yes. Our professional movers always carry the proper tools and equipment to perform any basic disassembly/reassembly. This service is free of charge, however it is added to the overall time.
DO YOU MOVE PIANOS OR POOL TABLES?
We currently do not offer this service.